Delivery and Returns


  • The average current lead time is 2-3 working days, lead times could be longer due to busy periods or due to the nature of some of our goods (eg. cut lengths of chain or cut length of steel wire rope)
  • Highlands or remote destinations  maybe slightly longer
  • Our current couriers are APC or DPD or we use Royal Mail for small orders weighing less than 500 grams
  • PLEASE leave a mobile telephone number at checkout - APC or DPD use a Predict text service so you know when our delivery is coming within a free 1-2 hour delivery window that you will be receive via Text Message.
  • If your order has an individual item that weighs over 30kgs it needs to be delivered by our specialist heavy haulage couriers, delivery will usually be 2-3 working days (No text message service available for this)

The cost of delivering your goods via our couriers will be dependent on the weight of the items ordered and your post code combined

Typical courier postage costs (ex-vat)

Order weight upto > 0.5kgs - £2.50 via Royal Mail 

Order weight upto >1kg - £4.99

Order weight upto >5kg - £6.99 

Order weight upto >20kg - £7.99 

Order weight upto >30kg - £9.99 

Orders over 30kgs - £34.99 (via pallet)

  • Northern Ireland, Highlands and Islands will be charged at a higher rate
  • For a specific postage quote simply add your items to the Shopping Basket and there is a Delivery Calculator you can in the Basket area use before going to the checkout process 
  • Royal Mail deliveries will be sent 1st class standard delivery with proof of postage retained
  • Islands, Irelands, Highland deliveries may require a further delivery charge on top of the delivery paid at checkout, if this is the case we will be in contact
  • To get a delivery quote simply add all items into the basket and go to your basket and use the postage calculator by simply putting in your post code



If for any reason you are unhappy with your purchase please return goods within 30 days of the purchase date

  • The goods must reach us in a re-saleable condition
  • We will provide you with a full refund within 14 days of receiving the goods back
  • We cannot replace or refund any neglected items 
  • Original postage charges will only be refunded if goods are faulty or supplied incorrectly 
  • Postage refunds for faulty goods will only be made upto the value of the original postage value  

We cannot refund any personalised orders - such as personalised cut lengths of Steel Chain or Steel Wire Rope

Returns Address


Unit 19 Primrose Hill Trading Estate

Cradley Road, Dudley

West Midlands, DY2 9SA

With your return it is important that you enclose a copy of your invoice, please make a note on the invoice requesting which items you would like to be refunded